Shipping & Returns
Shipping & Returns We ship items by EMS and DHL for most countries in the world, DHL is our courier. Most orders in- stock items begin the order process as soon as your online purchase is completed. Delivery Our goal is to deliver all orders within 7-10 days after your payment is received supply. In the unlikely event that this is not possible, for example ordered goods is out of stock, we will email you to advise you of the likely delay. We provide international express delivery worldwide which comes with an online tracking number and need a signature. In general, we will need 1-2 business days to process your order and arrange the shipment. Your order will be shipped the next day or on the 2nd day after the payment has gone through. During rush hour, please allow 3-4 days for us to process your order and ship it out. Usually you can receive your order within 6-9 business days total. Please note that any delivery time stated on our website or given by customer service representatives are estimates only. We will do our utmost to ensure that you receive the package on time, but we are not responsible for shipping delays, which may be affected by the conveyor, the delivery destination, weather, holidays or incorrect / insufficient delivery information. Track your order We sincerely suggest you add us to your mailing list, so you have a confirmation of your order can get from us. And remember to check your SPAM / JUNK folder if you receive no response within 3 days. Once your product has been sent, the online tracking number and link will be sent to you via e-mail and is valid for arrival within 48 hours after you receive the email. return Your satisfaction is what we strive for. We offer a comprehensive return policy to you. Before you want to return goods, please contact us through our store is the first store to the problem you have to discuss. Buyer is responsible for shipping charges for returned item and a 15% administrative fee will be deducted from the refund amount, so please contact us with your questions and comments for placing your order. The refund will be placed on your credit card account within 5-10 days after receipt of returns. Exchange Forget write the NR and the reason for the return on the packaging. You can return products within 10 days since receipt of the products, and for that, you can get an e-mail to our shop store return address. They must be returned in their original packaging and we will be happy to refund or exchange. note Shipping is not refundable. 15% handling fee will be deducted from the refund. Return may takes one to two weeks to process and at least one billing cycle for the credit to appear on your account.If have any questions about the shipment of your order, please contact us.